CANCELLATIONS and RETURNS POLICY
Order Cancellations
If you place an order and would like to cancel it, you may submit a cancellation request to the seller. Cancellation requests can only be submitted while the order is pending shipment. The seller will review the request and may accept or deny it. If a cancellation request is accepted before shipment, the applicable refund will be issued to the buyer.
Returns
snagRC accepts returns for eligible defective and non-defective products within 30 days of the date the buyer receives the product. To be eligible for a return, the product must be new, unused, and in its original condition and packaging, unless the return is due to the product being defective, damaged, incorrect, or materially different from its listing description. The buyer must contact the seller to request a return and provide the applicable order information. The seller will provide the return instructions and return address. Returns must be sent by mail.
Return Shipping
For eligible non-defective returns, the buyer is responsible for the cost of return shipping. There is no restocking fee for eligible returns. If a product is defective, damaged, incorrect, or does not match the product description, the buyer should contact the seller promptly so that the seller can determine the appropriate resolution.
Refunds
Once the returned product is received by the seller and the return is approved, the seller will process the applicable refund. Refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in the buyer's account may depend on the payment provider or financial institution.
Exchanges
Eligible products may be exchanged where the seller offers an exchange option. Buyers should contact the seller before returning an item to confirm whether an exchange is available and to receive return instructions.
Missing, Damaged, Defective, or Incorrect Products
If an item does not arrive, the buyer and seller should first check the available tracking information. If tracking information is unavailable or the item cannot be confirmed as delivered, the seller should work with the buyer to resolve the issue, which may include a replacement or refund.
If the buyer receives an item that is faulty, damaged, incorrect, or materially different from the product listing, the buyer should contact the seller as soon as possible. The seller should work with the buyer to provide an appropriate resolution, which may include a replacement, exchange, or refund.
Seller-Specific Policies
snagRC is a marketplace where products are sold by individual sellers. Sellers may provide additional return terms for their products where applicable.
Any seller-specific return terms displayed on the applicable product listing or provided to the buyer before purchase will also apply, provided that those terms comply with applicable laws and the requirements of the marketplace.
Resolving an Order Issue
If you have a problem with an order or need to request a return, please contact the seller first. Sellers should make reasonable efforts to resolve buyer issues in a timely manner. If an issue cannot be resolved with the seller, you may escalate the matter to snagRC through the Resolution Center by creating a support ticket. snagRC will review the issue and contact the parties as appropriate.
Payment providers, including PayPal where applicable, may also have their own dispute and buyer-protection procedures.